SHIPPING POLICY

### 1. Where we ship

We deliver across India through reputed courier partners. Some remote pin codes may not be serviceable; in such a case we will inform you and refund your payment in full.

### 2. Order processing time

Orders are packed and handed over to the courier within **1 to 2 business days** of order confirmation. Orders placed on Sundays or public holidays are processed on the next working day.

### 3. Delivery time

Estimated delivery is **4 to 8 business days** from the date of dispatch, depending on your location. Metro cities are usually faster; remote and hilly areas may take longer.

### 4. Shipping charges

Shipping charges, if any, are shown clearly at checkout before you make payment. Where a product or order qualifies for free shipping, this is mentioned on the product page.

### 5. Cash on Delivery

Cash on Delivery is available on selected pin codes and selected products. A nominal COD handling fee may apply and will be displayed at checkout.

### 6. Order tracking

Once your order is dispatched, we send the courier name and tracking number to your registered email and mobile number. You can track your shipment on the courier partner's website. If you have not received tracking details within 3 business days of ordering, please write to us.

### 7. Delivery attempts and undelivered parcels

Our courier partners normally make up to **three delivery attempts**. Please make sure the phone number you provide is reachable. If the parcel is returned to us because the address was incomplete, the phone number was unreachable, or delivery was refused, we will contact you to arrange re-shipment. Re-shipping charges may apply in such cases.

### 8. Delays

While we make every effort to deliver on time, deliveries may be delayed due to weather, strikes, transport restrictions, regional lockdowns, festive-season load or other events beyond our control. Such delays are not within our control, and we will keep you updated.

### 9. Damaged parcel at the time of delivery

If the outer packaging appears tampered with or badly damaged, please refuse the delivery and inform us immediately at **support@thefutureshop.in**. If you have already accepted it, please share photographs with us within **48 hours of delivery** so that we can settle your claim quickly.

### 10. Contact

**Email:** support@thefutureshop.in
**Phone / WhatsApp:** +91 62391 03616
**Support Hours:** Monday to Saturday, 10:00 AM to 6:00 PM IST