REFUND, RETURN & CANCELLATION POLICY

At **The Future Shop** (operated by M/s Rabbit Enterprise) we want you to be satisfied with your purchase. This policy explains when and how you can cancel an order, return a product and receive a refund.

### 1. Order cancellation

- **Before dispatch:** You may cancel your order free of charge by emailing **support@thefutureshop.in** or calling **+91 62391 03616** with your Order ID. If the order has not been handed over to the courier, we will cancel it and refund the full amount paid.
- **After dispatch:** Once the order has been handed over to the courier, it cannot be cancelled. You may refuse delivery at your doorstep, in which case the parcel returns to us and we will refund the product value after it reaches our warehouse.

### 2. Return window

You may raise a return or replacement request within **7 days from the date of delivery**.

### 3. When a return is accepted

We accept returns and issue a replacement or refund in the following cases:

- The product delivered is **damaged or broken**
- The product is **defective** or not working
- You received the **wrong product** or the wrong variant
- An item is **missing** from your parcel
- The product delivered is **materially different** from what was shown on our website

### 4. Conditions for a return

- The request must be raised within 7 days of delivery
- The product must be unused and returned with its original packaging, accessories and free gifts, wherever applicable
- Photographs of the product and the outer packaging must be shared with us over email or WhatsApp. An **unboxing video, if available, helps us settle your claim much faster** — it is helpful but not compulsory
- Your Order ID or invoice must be provided

### 5. Products that cannot be returned

- Products that have been used, washed, altered or damaged after delivery
- Hygiene and personal-care products once opened or used
- Perishable items
- Free gifts and promotional items provided at no cost
- Products returned without their original packaging
- **Insecticides, pest-control sprays, adhesives, cleaning chemicals and aerosol products once the seal is broken or the product has been partly used** — for safety and hygiene reasons these cannot be resold or accepted back

### 6. Return pick-up

Once your request is approved, we will arrange a **free reverse pick-up** through our courier partner, usually within 3 to 5 business days. In locations where reverse pick-up is not available, we will ask you to self-ship the product and we will reimburse the reasonable courier charges on submission of the receipt.

### 7. Refund process and timelines

- After the returned product reaches our warehouse, it is checked and your refund is approved within **2 business days**
- Once approved, the refund is processed within **5 to 7 business days**
- **Prepaid orders:** the refund is credited back to your original payment method (card, UPI, net banking or wallet)
- **COD orders:** the refund is credited to your bank account or UPI ID. We will ask you for these details over email
- Depending on your bank, it may take a few additional days for the amount to reflect in your statement

### 8. Shipping charges

If the return is due to our error — damaged, defective, wrong or missing product — we refund the **full amount including any shipping charges** you paid. In other cases, shipping charges are non-refundable.

### 9. Failed, duplicate or cancelled payments

If your payment was deducted but the order was not created, or if you were charged twice for the same order, please write to us at **support@thefutureshop.in** with your payment reference. Such amounts are refunded within **5 to 7 business days**. In most cases, a failed transaction is auto-reversed by your bank within this period.

### 10. Contact for returns and refunds

**Email:** support@thefutureshop.in
**Phone / WhatsApp:** +91 62391 03616
**Support Hours:** Monday to Saturday, 10:00 AM to 6:00 PM IST
**Return Address:** M/s Rabbit Enterprise, H.No. 475, Near Geeta Law College, V.P.O Karhans, Samalkha, Panipat, Haryana – 132101

Please do not ship any product back to us without contacting us first, as unapproved returns cannot be traced or refunded.