PRIVACY POLICY
This Privacy Policy explains how **M/s Rabbit Enterprise**, operating the online store **The Future Shop** at https://thefutureshop.in (referred to as "we", "us", "our"), collects, uses, stores and protects your information when you visit our website or place an order with us.
By using this website, you agree to this Privacy Policy.
### 1. Who we are
The Future Shop is a brand and online store owned and operated by M/s Rabbit Enterprise, a business enterprise registered in India under GSTIN 06BCWPV2949A1Z5, having its registered office at H.No. 475, Near Geeta Law College, V.P.O Karhans, Samalkha, Panipat, Haryana – 132101.
### 2. Information we collect
When you place an order or contact us, we collect:
- Your name, delivery address, billing address, email address and mobile number
- Order details, including the products purchased and the amount paid
- Communication you send us by email, phone, WhatsApp or the contact form on this website
- Technical information such as your IP address, browser type, device type and pages visited on our website
### 3. Payment information
All online payments on this website are processed through **PCI-DSS compliant third-party payment gateways**. We do **not** collect, see or store your card number, CVV, UPI PIN, net banking password or any other payment credentials on our servers. Your payment information is handled directly by the payment gateway and its partner banks under their own security standards.
### 4. How we use your information
We use your information only for the following purposes:
- To process, pack, invoice and deliver your order
- To share your name, address and phone number with our courier partners so that your order can be delivered
- To provide customer support, process returns, replacements and refunds
- To send order-related communication such as order confirmation, shipping and delivery updates
- To comply with tax, accounting and other legal obligations in India
- To prevent, detect and investigate fraud or misuse of our website
### 5. Sharing of information
We share your information only with:
- **Courier and logistics partners**, for delivering your order
- **Payment gateways and banks**, for processing payments and refunds
- **Government authorities**, where disclosure is required by Indian law or by a valid legal order
We do **not** sell, rent or trade your personal information to any third party for marketing purposes.
### 6. Cookies
Our website uses cookies and similar technologies to keep items in your cart, remember your preferences, understand how visitors use our website, and measure the performance of our advertisements. You can disable cookies in your browser settings, but some parts of the website may then not work correctly.
### 7. Data retention
We retain your order and invoice records for as long as required under Indian tax and accounting laws. Marketing-related data is retained only until you unsubscribe or ask us to delete it.
### 8. Your rights
You may write to us at **support@thefutureshop.in** at any time to:
- Access the personal information we hold about you
- Correct any incorrect information
- Request deletion of your data, subject to records we are legally required to retain
- Unsubscribe from promotional messages
### 9. Data security
We use reasonable technical and organisational safeguards, including secure hosting and encrypted (HTTPS) connections, to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
### 10. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
### 11. Children
Our website and products are not intended for persons below 18 years of age. We do not knowingly collect information from minors.
### 12. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will always be available on this page with a revised effective date.
### 13. Contact us
For any question or complaint relating to privacy or your data, please contact:
**Grievance Officer:** Customer Grievance Cell, M/s Rabbit Enterprise
**Email:** support@thefutureshop.in
**Phone:** +91 62391 03616
**Address:** H.No. 475, Near Geeta Law College, V.P.O Karhans, Samalkha, Panipat, Haryana – 132101